Refund & Return Policy

Last Updated: September 1st, 2026

This Refund & Return Policy explains the conditions under which you may request a return, replacement, cancellation, or refund for an order placed through OGPShop.net.

This policy forms part of and should be read together with our Terms & Conditions and Privacy Policy.

By placing an order with us, you acknowledge and agree to this policy, subject to any rights you may have under applicable law.

1. Return Period

If you are not satisfied with an eligible purchase, you may request a return within 3 calendar days after delivery.

To request a return:

  • Contact us at [email protected] before sending anything back.

  • Provide your order number and the reason for the return.

  • Wait for return instructions and approval before shipping the product.

  • Return the product according to the instructions provided by our customer support team.

Do not send a product back without receiving return authorization from us. Returns sent without prior authorization may not be accepted.

After the applicable return period has expired, we may not be able to accept a return or issue a refund, except where required by applicable law

2. Condition of Returned Products

To be eligible for a return, the product should, where applicable:

  • Be in its original packaging.

  • Include all applicable accessories or components.

  • Be returned in substantially the same condition in which it was received.

  • Include the relevant order information.

We may refuse a return or reduce the applicable refund where the product has been damaged, altered, used improperly, or is missing components, to the extent permitted by applicable law. Certain products may not be eligible for return due to their nature, safety, hygiene, regulatory requirements, or other applicable restrictions.

3. Return Shipping Costs

Unless the return is due to an error on our part, such as an incorrect product being shipped, the customer is generally responsible for the return shipping costs. Where we approve a return due to an incorrect, damaged, or defective product, we may provide appropriate return or replacement instructions. Shipping costs are not automatically refundable unless otherwise stated or required by applicable law.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • An incorrect product

  • A product that appears to be defective upon delivery

please contact us within 48 hours of delivery at:

[email protected]

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where applicable

  • A video where reasonably necessary to demonstrate the issue

We may request additional information to assess the claim. If the product was incorrectly supplied or damaged during delivery and the claim is approved, we may, depending on the circumstances:

  • Reship the correct product;

  • Replace the affected product; or

  • Issue an appropriate refund.

The resolution will depend on the circumstances and applicable law.

5. Product Appearance and Packaging

Products may sometimes be supplied from different production batches.

As a result, there may be reasonable differences in:

  • Packaging

  • Labels

  • Logos

  • Printing

  • Color

  • Appearance

Minor differences between the product received and photographs displayed on the website do not necessarily mean that the product is incorrect or defective. If the product received corresponds to the product ordered and is otherwise in proper condition, minor packaging or appearance differences alone may not qualify for a free replacement or refund.

6. Promotional and Sale Items

Products sold as part of special promotions, clearance offers, or other promotional pricing may have additional refund or return restrictions.

Where a product is specifically identified as non-refundable or non-returnable at the time of purchase, it may not be eligible for a return or refund, except where required by applicable law.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at: [email protected]

We will try to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to the applicable return provisions of this policy.

8. Failed, Returned, or Undelivered Orders

If an order cannot be delivered because of:

  • Incorrect or incomplete shipping information;

  • Customer refusal to accept delivery;

  • Repeated failed delivery attempts;

  • Failure to collect the package;

  • Other circumstances attributable to the customer.

the order may be returned to the sender or otherwise treated as an undelivered order. If the order is returned to us, we may contact you regarding available options. Any refund may be subject to applicable shipping, return, or processing costs, to the extent permitted by applicable law. If an order is undelivered due to circumstances outside the customer's control, we may offer a replacement, reshipment, or refund depending on the circumstances.

9. Replacement or Reshipment

Where an approved claim qualifies for replacement or reshipment, we may send a replacement product instead of issuing a refund. If a replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable. Customers will not be charged again for an approved replacement or reshipment caused by an error attributable to us.

10. How to Request a Refund

To request a refund, contact:

[email protected]

Please include:

  • Order number

  • Name used for the order

  • Email address or phone number associated with the order

  • Reason for the refund request

  • Supporting photographs or other information where applicable

Our customer support team may request additional information before approving a refund.

11. Refund Approval

Submitting a refund request does not automatically guarantee approval.

We will review the request based on:

  • The reason for the request

  • Order and delivery records

  • Product condition

  • Applicable return period

  • Supporting information provided

  • The terms of this policy

  • Applicable law

If a refund is approved, we will confirm the refund and applicable amount.

12. Refund Method

Approved refunds will generally be issued to the original payment method used for the order. For security and fraud-prevention purposes, we may not be able to send a refund to a different payment method or account. If the original payment method is no longer available, we may contact you to determine an appropriate alternative, subject to applicable payment-provider requirements.

13. Refund Processing Time

Once a refund has been approved, our refund processing normally takes approximately 15–30 business days. The actual time for the funds to appear in your account may depend on:

  • Your payment provider

  • Bank processing times

  • Card issuer processing times

  • Payment-network procedures

  • Weekends and public holidays

We are not responsible for delays caused by banks, card issuers, payment processors, or other third parties after we have initiated the refund.

14. Payment and Card Information

Refunds are processed through the applicable payment method or payment provider used for the original transaction. We do not require customers to provide their full card number or card security code by email to request a refund. For your security, never send your complete card number, CVV/CVC, PIN, password, or other sensitive payment credentials by email. We may request limited information necessary to identify your transaction, such as:

  • Order number

  • Transaction ID

  • Last four digits of the payment card

  • Payment date

  • Payment status

For additional information about how payment information is handled, please refer to our Privacy Policy.

15. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund. This may apply where:

  • Only part of an order is eligible for a refund;

  • A returned product is missing components;

  • The product has been damaged after delivery;

  • Applicable shipping or other charges are non-refundable;

  • Another partial-refund situation is permitted under this policy or applicable law.

Any applicable deduction will be communicated where reasonably possible.

16. Refunds for Duplicate or Unauthorized Payments

If you believe that:

  • You were charged more than once for the same order; or

  • A payment was made without your authorization,

please contact us immediately at: [email protected]

We may request transaction information to investigate the issue.

For unauthorized card transactions, you should also contact your bank or card issuer promptly.

17. Chargebacks and Payment Disputes

If you believe there is an issue with a payment or order, please contact us first so that we can review and attempt to resolve the matter. Nothing in this section limits any rights you may have under applicable law or your agreement with your bank or payment provider.

18. Exceptions Required by Law

Nothing in this Refund & Return Policy is intended to remove, restrict, or waive any consumer rights or remedies that cannot legally be excluded or restricted under applicable law. Where applicable law provides a mandatory right to a refund, replacement, cancellation, return, or other remedy, those rights will continue to apply.

19. Changes to This Policy

We may update this Refund & Return Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. Any updated policy will apply from the date it becomes effective, subject to applicable law. We recommend reviewing this policy periodically.

20. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

Email: [email protected]

Please include your order number whenever possible so that we can process your request efficiently.

OGP Shop